About Transcarent

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Role overview
The Records Specialist I role, reporting to Supervisor, Health Information, will allow the Record Specialists to stay organized and complete tasks that allow them to focus on more advanced responsibilities. This role will work hand in hand with the EMO Records team to facilitate world class second opinions in a high-performing, fast-paced environment.

A day in the life...
As a Records Specialist I, you will
Provide guidance and education to team members on the utilization and optimization of internal and external technology, workflow troubleshooting, and concern escalation.
Process a limited number of incoming records via mail services. Provide initial triage and escalation support to the assigned team member when encountering difficult-to-upload records or images.
Serve as the liaison between Records team members to address any abrasions or deviations from established processes, including RROIS, FEDEX labels, and uploads
Process Process Reverse Release of Information to send to facility
Manage the Records email inbox, process physical records, and assist with moving electronic sharing/imaging to cases
Create CDs for medical facility and members

What we are looking for...

1 year of professional experience in a hospital or medical office setting with experience in medical records
• Strong written, verbal, and interpersonal communication skills
• Strong customer service skills
• Strong critical thinking and problem-solving skills
• Comfortable with the pressure of deadline-focused work, and also have the self-discipline to create and adhere to self- imposed deadlines.
• Experience reviewing and/or identifying Oncology and/or Pediatric medical records is preferred
Proficient with Apple/Mac technology preferred

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Paid Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

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