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Engineering Manager - Mobile

Quince

Quince

Software Engineering
Bengaluru, Karnataka, India
Posted on Friday, March 29, 2024
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Responsibilities:

  • Lead Scalability and Optimization: Spearhead efforts to scale and optimize e-commerce mobile applications, leveraging past experiences and industry best practices to enhance app speed and e-commerce metrics.
  • Drive Performance Metrics: Utilize a deep understanding of e-commerce metrics and relevant tools to analyze performance data, continuously striving to improve conversion rates, average order value, and other key metrics.
  • Architectural Leadership: Take charge of the architectural design and evolution of front-end technology, ensuring scalability, reliability, and performance while leading the team toward innovative solutions.
  • Establish KPIs and Metrics: Define and maintain key performance indicators (KPIs) to measure storefront performance across mobile platforms, actively monitoring and optimizing metrics to drive strategic decision-making and improve user experience on all devices.
  • Collaborate Cross-Functionally: Work closely with product management, design, engineering, and other teams to align priorities, drive consensus, and execute strategic initiatives effectively, fostering a culture of collaboration and innovation across all environments.
  • Mentorship and Talent Development: Mentor and develop team members, cultivating a culture of growth, collaboration, and excellence within the team, while actively participating in recruitment efforts to attract top-tier talent.
  • Challenge Status Quo: Encourage a culture of innovation and experimentation within the team, challenging the status quo and driving continuous improvement through creative problem-solving and a proactive approach to overcoming obstacles on all platforms.
  • Communicate Effectively: Maintain open and transparent communication with stakeholders at all levels, providing regular updates on progress, challenges, and opportunities within the storefront technology domain, while demonstrating a strong commitment to excellence and customer satisfaction across all devices.

Qualifications and Requirements:

  • Technical Skills:
  • Experience in large-scale e-commerce mobile app and website development.
  • Strong understanding of e-commerce metrics.
  • Proficient in Website / App technologies
  • React Native, Android, Swift ios, Hybrid apps
  • Experience with monitoring tools to monitor KPIs, speed, etc. (like Calibre, GA, etc.)
  • A/B Testing Framework
  • Next js / Gatsby
  • React
  • Modular SCSS
  • AWS Cloud Infrastructure and more….
  • Additional Requirements:
  • Proven history leading and motivating high-performing engineering teams (10+ members).
  • Strong understanding of Fullstack's internal processes and workflows for effective product ownership.
  • Experienced in DevOps practices and frameworks, championing automation from infrastructure setup to continuous delivery (CD).
  • Demonstrated track record in optimizing service availability, performance, and stability through operational excellence principles.
  • Technologically passionate with a proven track record in hyper-growth product development.

Goals:

  • 3-month:
  • By the 1st month, familiarize yourself with OKRs for team.
  • Spend quality time understanding the team’s OKRs with your PM and business owner
  • Your team-level OKRs include Engineering goals.
  • A typical OKR set looks like this for an EM at Quince:
  • OKR-1: Sprint Completion rate > 90%
  • OKR-2: H1/H2 Roadmap/OKR Completion > 90%
  • OKR-3: System uptime Target > 99.99%
  • OKR-4: Alerting & Monitoring Coverage > 99% for P0
  • OKR-5: Incident Resolution Time < 2 Hours
  • OKR-6: Severity-0 incident no more than 1 per quarter, Zero in Q4
  • By 1st month, go through OKRs for each member of your team and make sure that they are in up-to-date state.
  • We take individual OKRs as seriously as team-level OKRs.
  • By 1st month, Understand team’s talent-density and plan for hiring to meet the goals.
  • As an EM, you are responsible for achieving hiring goals in the requirement timeline.
  • By the 1st month, understand the project status and timeline for the mobile app.
  • Get a complete understanding of your application, services, data, and cross-team dependencies
  • 6-month:
  • Complete MVP (Minimum Viable Product) Development and launch the IOS APP.
  • Ensure Scalability and Performance
  • Crash-free users > 99 %Crash-free sessions > 99.95 %
  • App Launch Time < 2 sec
  • Maintain a steady 60 fps frame rate across all devices and scenarios
  • Network response time < 1 sec
  • Better CPU and memory usage
  • Assess monitoring and peak-load readiness by Sep’24. Declare absolute readiness for 5x load.
  • Build A/B pipeline for the app
  • Build AI based true-fit size guide
  • Improve & personalize Algolia search result relevancy Plan for peak load (5x) testing, identification and fixes for bottlenecks before Aug’24
  • Take care of “low-hanging + urgent” issues such as frequent TechOps ticket elimination, completing follow-up actions (from recent incidents), alerting & monitoring improvements, site performance issues. Target 10% reduction in TechOps tickets and incident management (Maximum one Sev-0 incident per quarter)
  • 12-month:
  • Complete IOS app with all the features and android MVP
  • Increase website conversion rates by 20% and average-order-value (AOV) by 10% through targeted UI improvements and A/B testing.
  • Boost session duration by 20% with personalized engagement strategies tailored to individual user preferences and behaviors.
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.