KYC Operations manager

Stori Card

Stori Card

Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.


  • Implement a decision process based on data to guarantee the effectiveness of the KYC process, increase the productivity of the area and drive changes in the commercial strategy.
  • Manage employee relations, workforce planning, performance management, and mentorship for all members of the scope.
  • Lead impact analysis evaluations related to technology change requirements, operating procedures, and processes that will scale up operations.
  • Ensures that staff are fully trained and up-to-date on all applicable regulations, including KYC protocols and best practices; ensures that the team has access to the necessary tools to work successfully "
  • Manage and propose new projects and optimizations of different processes, planning and executing them from start to finish, from initial evaluation to implementation and analysis of results.
  • Analyze in depth the plans, projects and key executions of the area to recommend changes or adjustments and align them to the strategic vision
  • Manage initiatives focused on the implementation of new projects, processes, optimizations or improvements.
  • Possess the long-term strategy of the area, as well as the documentation of the area to accelerate the processes of incorporation of new members.


  • Bachelor´s Degree or higher
  • 4+ years experience in working in KYC operation, regulations, risks and technologies.
  • 3+ years experience in people management. Strong management skills, influencing and delegation skills. Strong ability to direct staff and workflows in accordance with Stori standards and practices.
  • More than 3 years working in the Operations sector.
  • Attention to detail focused on data-driven results.
  • People management skills.
  • Project management experience
  • Performance monitoring.
  • Driven by data.
  • Effective communication and presentations.
  • Analytical.
  • Excellent level of spoken and written English
  • Desirable fintech or tech company experience
  • Hands-on mindset and ability to define a plan to expand operations in a fast-growing environment.
  • Adaptability and rapid learning are key skills to be successful in this dynamic role.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits