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Associate Customer Success Manager

6sense

6sense

Customer Service, Sales & Business Development
Mexico
Posted on Tuesday, June 11, 2024

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

This role will be based in office 3 days a week in Mexico City.

What we're looking for:

The Associate Customer Success Manager will play a key role in driving Customer Success, optimization, and helping to identify new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

In this role, you will:

• Own customer relationships as assigned, including: increasing adoption, ensuring retention, and delivering satisfaction

• Manage the ongoing customer life cycle by ensuring timely deployment of use cases, pointing to self-serve and on demand content

• Escalation Management, Stakeholder Management (Internal & External)

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders

• Provide best practices to help drive user behavior and product adoption via a 1:1 and 1:many approach

• Proficient understanding of customer success concepts and Software as a Service.

• Discern opportunities for revenue growth and flag to Account Management team

What you'll bring to this role:

• You have 2-4 years of experience in Customer Success Management working with a SaaS product and/or SMB customers (mandatory).

• You are a proactive, a self-starter with attention to detail & excellent interpersonal skills

• Able to act as a consultant by understanding your customer’s business needs and a trusted advisor to secure customer’s advocacy towards our organization

• Possess excellent communication, listening & articulation Skills – you are able to effectively converse with all levels of stakeholders & customers

• Experience using CRM, customer success management tools

• Comfortable working in a fast-paced and dynamic environment

• Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic

• Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers

• Bachelor's degree or equivalent practical experience

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.