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Technical Writer

6sense

6sense

Marketing & Communications, IT
United States · Remote
Posted on Tuesday, June 18, 2024

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

Purpose of the Job

The Technical Writer is a key player in our Knowledge Management team, responsible for creating, editing, and publishing knowledge base articles and other support content.

This role requires a detail-oriented professional capable of managing content in a fast-paced product development environment, while also ensuring that our knowledge base is an accurate, up-to-date, and reliable resource for both our customers and internal teams. 6sense Technical Writers are experienced software users who can come up to speed quickly on new platforms, successfully manage relationships with Subject Matter Experts (SMEs), and proactively create effective, comprehensive web-based user guides.

6sense Technical Writers also enjoy breaking down product usage barriers by creating knowledge base content that is fun, accessible, and engaging. Most importantly, they are user advocates who want to help our customers get the most out of their experience with our products and services.

Responsibilities & Accountabilities

  • Write clear, concise, and accurate knowledge base articles that simplify complex technical information.
  • Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides.
  • Publish final versions of articles to the knowledge base using web-based content management systems.
  • Regularly audit and update existing articles to maintain accuracy and relevancy.
  • Collaborate with customer support and technical teams to identify new content needs and update opportunities.
  • Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization.
  • Manage content workflows and prioritize tasks to meet deadlines and organization goals.

Performance Measurement

  • Consistency and accuracy of knowledge base articles.
  • User engagement with knowledge base content, such as page views, time on page, and feedback scores.
  • Timeliness of article updates in response to product changes or customer feedback

Educational and Experience Requirements

  • Bachelor’s degree in Technical Writing, English, Communications, or a related field.
  • 3+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation.

Competencies and Behaviors

  • Strong writing and editing skills, with a keen eye for detail.
  • Proficiency in content management systems and an understanding of best practices for knowledge base management.
  • Ability to work independently and manage multiple projects in a fast-paced environment.
  • Familiarity with technical concepts and ability to communicate them to a non-technical audience.
  • Excellent organizational and time-management skills.
  • Agile/Scrum experience is a plus.

Base Salary Range: $75,069 to $115,106. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.