The Specialist, Knowledge Content supports the delivery of high-quality customer and member experiences from Day 1 throughout the lifecycle of the customer relationship. With a primary focus in areas such as Configuration & Maintenance, Quality Assurance, and/or Validation, this person will analyze, configure, maintain, test, and make continuous improvements to enable the Transcarent Front Line Care Team to support members and member self-service in the Transcarent applications. This person will establish positive working relationships and support the development and evolution of implementation and ongoing maintenance materials and processes.

A day in the life…

· Develop subject matter expertise and perform activities related to one or more content focus areas, such as:

o Configuration & Maintenance – analyze, build, and maintain high-quality, standardized benefit content and content frameworks and make continuous improvements

o Quality Assurance – perform in-depth analysis to ensure customers are configured correctly and content is accurate, complete, clear, and created in accordance with Transcarent’s brand, voice, style, and tone

o Validation – complete end-to-end testing of partner solutions, transparency, and go-live readiness activities, including Transcarent technology and processes

· With guidance and support, support the delivery of a best-in-class knowledge content experience:

o Support the development of collaborative relationships with internal partners and stakeholders

o Work cross-functionally to ensure internal teams have the information needed to provide high-quality service

o Complete implementation activities on time with high quality for new customer launches, expansions, and renewals

o Help identify gaps, propose solutions, and support resolution of gaps

o Ensure content is accurate and consistent with Transcarent tools and style guides

o Manage, maintain/build, and/or review internal and customer-facing content

o Triage, respond to, and resolve content tickets (JIRA) in a timely manner

o Provide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints

· Provide technical support to Knowledge Content teammates on content and/or implementation validation applications

· Openly share knowledge and expertise with the team, including recommendations for continuous team improvement

· Participate in cross-functional initiatives as required

What we are looking for…

· Equivalent of a bachelor’s degree and/or 1-3+ years of progressive experience in a related industry

· Experience with the US health care industry – understanding of benefit content, practices, and processing; ability to navigate/understand health plan and benefit documentation

· Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits

· Experience with Quality Assurance processes and content management/document management tools

· Strong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels

· Strong technical aptitude – working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessary

· Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment

· Detail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skills

· Proven ability to roll up your sleeves and make a contribution quickly

While working at Transcarent, you will enjoy the following benefits:

• 5 weeks of vacation
• Personal days
• 1 paid day off for your volunteerism per year
• Home office and flexible working hours
• Sodexo Gastro Pass Card with no contribution
• Flexi Pass Card per month or Multisport Card
• FreshPoint fridge with meals & snacks at a 30% discount
• Work from abroad up to 4 weeks a year
• Udemy Business Platform for Hard/Soft skills training
• Virtual hospital service uLekare.cz

Every application is individually reviewed by a member of our recruitment team. We do not use AI to screen, rank, evaluate, filter out, or reject candidates, and no application is rejected solely through automated decision-making.