Strategic Business Development Program Manager



Sales & Business Development, Operations
Austin, TX, USA
Posted on Friday, May 24, 2024

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

The Tech Partner Content Administrator plays a critical role in shaping the success of BigCommerce's Partner Ecosystem by overseeing both content administration and cross-selling optimization. This position is responsible for driving revenue growth, fostering successful partnerships, and maximizing program efficacy through curated content, seamless collaboration, and data-driven insights. By leading initiatives to enhance partner enablement and solution attachment, this position directly impacts the overall partner experience and business outcomes.

What You’ll Do:

  • Cross-Functional Collaboration Leadership:
    • Lead cross-functional ceremonies to optimize performance and foster collaboration across teams.
    • Aim for a 95% attendance and active participation rate in all cross-functional activities.
  • Rules of Engagement (ROE) Documentation:
    • Develop and maintain comprehensive Rules of Engagement focusing on data integrity, program usability, and success metrics.
    • Ensure 90% saturation of ROE documents across internal stakeholders to promote consistency and alignment.
  • SFDC Data Analysis and Management:
    • Utilize SFDC data insights to identify trends, opportunities, and challenges in partner solution attachment.
    • Target a 20% increase in flagship solution adoption quarter-over-quarter through data-driven strategies.
  • Reporting and Insights Delivery:
    • Develop and refine metrics tailored to different stages of the merchant journey.
    • Upgrade dashboards to monitor program efficacy and deliver actionable insights to senior stakeholders.
    • Provide weekly readouts and deliver an overall Program dashboard within six months to ensure transparency and accountability.
  • Strategic Asset Management:
    • Audit and enhance existing partner enablement assets to fill gaps and meet evolving needs.
    • Curate and manage a comprehensive repository of assets tailored for Partner Managers and their partners.
    • Redesign 80% of legacy enablement assets as Partner Management Templates to streamline processes.
  • Program Adoption and Optimization:
    • Track and drive the adoption rate of partner management programs among managed partners.
    • Strive for a 90% adoption rate within the first six months of program implementation.

Who You Are:

  • 7+ years professional experience, including 3+ years technology sales, partner management, or business development experience in a high volume, fast-paced environment.
  • Bachelor’s degree, ideally in business or similar field preferred.
  • Experience within an eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred. Technical Sales Engineering
  • Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Action Oriented - You enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time.
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Eager Student - You have a passion for learning, open to change, and pick up new skills and knowledge quickly.
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - Your have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
  • Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results.
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
  • Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 50% travel (~25 weeks annually) to meet with partners which may require overnight stays or week long stays at locations (depending on project).


Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.
Targeted salary range
$84,589.11$143,055.11 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at