brightwheel is seeking an Onboarding Specialist to join the Onboarding team to specialize in the Brand New Programs workstream. Operations Specialists are a critical piece of the Onboarding team, reducing barriers to the customer experience in the early stages of their brightwheel journey as well as keeping tools, resources, and systems organized and up-to-date for the Onboarding team. These individuals play a key role in supporting and training our customers for successful implementation of brightwheel before they open their childcare centers, so this position necessitates strong communication and customer service skills, coupled with the ability to effectively motivate our customers while consistently highlighting the value of our platform.

Successful candidates will have excellent organizational and communication skills, as well as the ability to complete detail-oriented work in a fast-paced environment. Comfort with setting and achieving ambitious goals, adeptly managing challenging customer interactions, and providing technical training on various aspects of our product is essential. Join our dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service.

What you’ll do

Own a running portfolio of brand new program accounts, assisting customers in learning and adopting the brightwheel product prior to opening their center
Overcome customer objections to ensure the customer feels confident in opening their center and the value brightwheel will bring to their program
Diagnose and resolve technical challenges our customers experience as they get the system configured
Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journeyUse strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve technical or usage issues
Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities
Execute on Onboarding operations workstream duties within set timeframes and with a high degree of accuracy
Work closely with leadership to execute given projects that have a clear ROI to the operational effectiveness and efficiency of the Onboarding team or customer experience
Suggest improvements to the Onboarding process and procedures by identifying gaps, proposing solutions, and working with leadership to implement; participate in scoping, if appropriate

Qualifications, Skills, & Abilities:

2+ years of customer onboarding, customer success, sales, and/or account management experience
Associate’s degree, Bachelor's degree, or comparable professional experience
A proven track record in onboarding new customers is a plus
Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
Excellent collaboration, organization, time-management, and prioritization skills
Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
Exceptional phone and written English communication skills; bilingual written and verbal communication ability (specifically Spanish) is a plus
Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
Patience and empathy while teaching customers or handling tricky customer situations
Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred

This job is no longer accepting applications

See open jobs at Brightwheel.See open jobs similar to "Customer Onboarding Operations Specialist (Temp)" Notable Capital.

See more open positions at Brightwheel

Privacy policy Cookie policy