Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day.

Brightwheel is seeking an experienced customer success leader with a track record of strengthening and scaling customer-facing teams. You will lead the onboarding team for our education business with responsibility for rapidly training a high volume of new brightwheel customers while minimizing dropout.

This is a high-performing team with an ambitious challenge ahead of them. The goals are becoming increasingly complex as we add customer segments, products and geographies. You will set the multi-year vision to ensure the team scales efficiently and effectively and is able to achieve these goals. A critical expectation for this role is that you will continue to develop the team’s high-performing leadership bench, helping them develop into even stronger leaders and progress on their careers. You are excited to do all of this in a rapidly changing startup environment where you always focus on our end mission - improving early education.