Chargeback Associate
Clara
Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.
Job Description
We are looking for a Chargeback Associate who will:
- Execute and manage the registration of national chargebacks in DDR.
- Execute and manage the registration of international chargebacks in MasterCom.
- Execute and manage the registration of clarifications for withdrawals at ATMs.
- Resolve and manage disputes initiated through the ticket manager.
- Control and administration of the controversy database.
- Define and resolve clarifications for unrecognized charges under the appropriate chargeback reason code.
- Deep knowledge of the full chargeback cycle issuer, pre-arbitration, arbitration, associated reason codes, and case closures in favor and against."
Our requirements for this position are:
- Prior experience: More than 3 years in issuer view chargeback solution.Previous use and experience of “CID” Local regulation. Previous use and experience in tools as SAC / SIA / VISAROL / MASTERCOM/MASTERCARCONNECTPrevious experience in issuer view clarification processes.
- Language: Spanish native / English
- Hard skills: High qualities in database organization in google sheets , SQL, Metabase or any other tool for data maning. Critical Thinking.Teamwork.Leadership.
Additional Skills & Plus
- Software: Office.Knowledge in database engines.
- Methodologies
- Soft skills