Business System Analyst
HashiCorp
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India
Posted on Jun 14, 2024
About the role...
As the System Administrator for Digital Workplace Operations, you will be responsible for the administration of a variety of SaaS systems, used across all departments at HashiCorp.
In this role, you can expect to..
- Always be learning new systems to help support its users.
- Own all of the level one support tickets including, access requests, user requests and questions, system outages and maintenance windows and the overall administration of various systems used at HashiCorp.
- Escalation of all Level 2 and higher tickets to the appropriate resources on the Corporate Digital Transformation Team - this role will manage the ticket queue of all support tickets for the team.
- The direct point of contact for system outages and maintenance window notifications that impact users and will provide timely updates so users understand the current status of any system disruptions.
- Assist with peer reviews, SIT, and regression testing when needed.
- Address user requests for minor customizations following an established SDLC process with approvals prior to deploying to production.
- Monitor end-user usage, daily system scripts, and track system performance
- Assist in fulfilling audit requirements when needed.
You may be a good fit for our team if you have...
- Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
- 2+ years of supporting GTM or other business systems with the desire and aptitude to learn new technologies and system processes.
- A current learning mindset that you can demonstrate by showing previous examples of how you learned a new system, accepted new responsibility for that system and established a relationship of trust with your users through your interactions.
- Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports, and dashboards.
- Previous Sarbanes-Oxley experience is also desired.
- Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
- High proficiency in verbal and written communication. Solid presentation skills are desired.
- Strong attention to detail, goal-oriented. Must be able to effectively manage multiple activities and/or projects concurrently.
- Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
- Commitment to excellence in the delivery of customer service.
- Comfortable in working with personnel at all levels of the organization. LI-AD1 #LI-Hybrid
This job is no longer accepting applications
See open jobs at HashiCorp.See open jobs similar to "Business System Analyst" Notable Capital.