Sr. Product Design Researcher - Infrastructure

US - Remote; #LI-Remote

Meet the Team

As a member of the Infrastructure team, you’ll partner closely with product managers, full-stack and front-end engineers, and design leadership to conduct user research and create modern workflows for provisioning and deploying infrastructure over multiple public and private clouds.

This role will focus on new features and enhancements to different workflows across web, command line, version control system, and API. You will craft usable, valuable and delightful experiences for platform teams, developers, and their organizations.

What We Do

Terraform is an infrastructure as code platform that provides consistent workflows for managing infrastructure and enables operators to safely and predictably make changes to infrastructure at scale.

Terraform helps organizations improve productivity, reduce risk, and increase business velocity as they integrate cloud infrastructure into their IT environments.

We're designing tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. That's where you come in: we’re looking for a Product Designer to join our team and continue on this journey with us.

What You’ll Do

As a hybrid product designer / researcher, you’ll divide your time between interviewing users, conducting usability tests and other research to gain insights, as well as designing workflows informed by the research. While this role is hybrid, the immediate responsibilities will primarily be user research focused. You will also partner with other designers and teams within the infrastructure organization to support research needs across the team, work with stakeholders to prioritize the most impactful research, and share your findings broadly within the organization.

You will also design wireframes, document user journeys, and provide high-fidelity prototypes, iterating based on feedback from your peers, collaborators, and customers. You will collaborate closely with other designers, product managers, and engineers.

Your Roadmap to Success

First 30-Days

• Build a deep understanding of HashiCorp’s Infrastructure organization and the tools we develop.
• You will meet key stakeholders and collaborators within the team.
• Spend time looking through past research, browsing our design files, and learning how we work together.

First 90-Days

• Build relationships and start working closely with peers and cross-functional stakeholders to identify their decision-making needs.
• Meet with and observe stakeholders in various roles, and with customers and users at various touchpoints throughout the experience, to identify problem areas and opportunities.
• Receive guidance from stakeholders around priorities and will get an understanding of stakeholder priorities.
• Pair with another design partner on the team for your first user study, based on agreed-upon needs set by design, engineering and product management.
• Collaborate with design partners to identify and map out problem spaces to explore and opportunities to drive alignment and clarity.
• You will successfully close out your first 90-days with blooming relationships and a plan to execute.

By 180-Days

• Drive research initiatives
• Partner with leadership and your peers to proactively identify, prioritize and initiate strategic initiatives that build understanding and alignment around the current state, and leverage the relationships and learnings to identify gaps and forward-looking opportunities, integrating insights, as well as business and future trends.
• Your role centers on helping to connect the dots in order to drive evidence-based decision-making across the org at all levels.
• At this point, you will have established close partnerships with stakeholders across the organization and the resulting learnings, artifacts, and activities will create alignment and trust to drive evidence-based decision-making.
• A continuous thread in your work will help nurture a culture of learning within all our teams.