Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

Our Team

The Vault Radar Infrastructure team builds and maintains the core systems that power our cloud and on-prem platforms. We focus on reliability, scalability, and security so the product team can ship features confidently. Our core stack includes Nomad, Consul, Vault, Terraform, Postgres, RabbitMQ and AWS services.

In this role, you will:

• Operate as a Subject Matter Expert on multiple critical components of a specific product, by combining the expected customer journey with the inner technical workings of said components

• Work directly with Customers and collaborate with HashiCorp Sales/Field Partners, Customer Support and Core Engineering teams.

• Effectively triage and respond to incidents and drive escalations from start to resolution.

• Troubleshoot and reproduce complex problems, leveraging and aggregating information from various sources including: Customer Support description of the issue, studying logs, looking at configurations, looking at current database state and looking at source code

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Ability to read and write in Golang code (and possibly other languages depending on the team/product)

• Ability to read and write database queries in database technologies (such as Postgres)

• Ability to fix defects and technical debt in the product by collaborating closely with code owners on the Core R&D team, and contributing to source code

• Demonstrated ability to work with customers and collaborate across customer-facing functions

• Familiarity with implementing and executing workaround scripts

• Comfortable troubleshooting difficult incidents under time pressure

Preferred technical and professional experience

• Familiarity with HashiCorp products and has worked in Core R&D functions supporting HashiCorp products.