Customer success managerRemote
Jam
Customer Service, Sales & Business Development
Posted on Dec 20, 2024
Customer success manager
Location
Remote
Active
Department
GTM
About Jam – a company revolutionizing bug reports
Jam is on a mission to speed up software development. That's why we're building the fastest and clearest way to capture a bug.
Jam helps software teams at some of the largest and fastest growing companies such as T-Mobile, SeatGeek, Staples, Rippling and Ramp ship higher quality software faster to better serve their collectively millions of customers. Jam has saved engineers 1,000,000+ minutes of debugging. And we’re just getting started!
Jam was founded in 2020 and is backed by early investors, founder and executives from developer-focused companies such as Apple, GitHub, Slack, Cloudflare and PagerDuty.
Role
Founding customer success manager
First customer success hire!
Locations
Remote, operating on US / EU time zones.
Opportunity to work in person in NYC and Austin.
What you’ll do
Become a product expert and develop programs to guide customers on how to get the most out of Jam. Your dogfooding of the product will directly inform the direction of Jam’s future.
Analyze customer usage data to identify opportunities to delight and expand our customers.
Be a customer delight champion! Gather feedback to drive product improvements and enhancements. Track requests and make sure our customers feel heard.
Look for every chance to remove onboarding friction, be ready to manage large deployments.
Nurture relationships with happy customers - grow a community of users who want to share their story via case studies, testimonials, and other forms of social proof.
Jam’s team culture
Transparent: every week we share metrics from the previous week, and every quarter we review and discuss the board deck as a team.
User focused: we watch and discuss clips from user interviews weekly.
Available and helpful: We’re remote but we are a close knit team. Whenever you need help, your teammates are happy to jump on and pair with you.
Open: Anyone can contribute anywhere in the company. You will be able to get involved and learn about every function that interests you. An engineer helped write this job description, for example!
Collaborative: we are a no-attitude, humble team with a collaborative approach to making technical and product decisions.
Experiment and ship: we move fast, with very few meetings, and we ship experiments to test, learn and iterate live.
We’ve written more about our remote team culture here.
Who will be your teammates
The team at Jam loves to build and make stuff, and they often do so in their free time.
Your teammates have built nights-and-weekends projects such as: a Gameboy emulator, an email AI categorization tool, an email newsletter about sneakers, a farm.
Several of us were early Cloudflare teammates, and we’re taking many of our learnings from the early days applied to building Jam!
We’re born in 3 different countries, speak 5 different languages, and are based in New York, Austin, Denver, and Krakow.
Tech
Customer.io for customer communications
Metabase for usage analytics
What we offer
The opportunity to invent something from the ground up that could one day be industry standard.
Fun, interesting and challenging work.
Competitive salary and equity.
Travel stipend to go travel and meet your teammates.
Option to work 100% remotely, no commuting to the office.
Option to work in person in Austin and New York.
Paid desk at a co-working space.
Macbook Pro.
A small team where you will know everyone, and will move fast, without extra meetings.
Sound like your Jam? Apply here.