As the first Operations Analyst at Kikoff, you will help shape the future of our Operations organization. This is a great opportunity to use your data expertise, analytical mindset, and cross-functional collaboration skills to optimize how our Operations team works and drives impact.

About the Role

The Operations organization at Kikoff handles diverse responsibilities, including customer support, fraud prevention, prioritizing customer feedback, and collaborating with Product and Engineering teams. As the first Operations Analyst, you’ll report directly to the Operations team while receiving mentorship from the Data team. You’ll tackle high-impact projects that blend data analysis with strategic thinking to enhance our operations.

What You’ll Do
Your key responsibilities will include projects such as:

• Forecasting Workforce Needs: Use data to ensure we understand resource and staffing needs to meet customer demands.

• Improving Customer Experience: Investigate and analyze customer issues and unhappy paths. Identify trends and actionable solutions, and develop business cases to prioritize effectively.

• Enhancing AI Chatbot Performance: Pull and analyze data from AI-powered chatbot conversations to improve outcomes.

• Empowering the Team: Support teammates by automating analyses and writing SQL queries to evaluate the effectiveness of operations strategies and decisions.

• Strengthening Fraud Prevention: Develop data-driven methods to enhance fraud detection and prevention strategies.

This role offers significant growth potential, with opportunities to take on new responsibilities or evolve into more advanced roles as the team grows, depending on your skills and interests.

Qualifications

• 2+ years of experience in a Data Analyst, Data Scientist, or similar role

• Fluent in SQL

• Proficient in statistics and probability

• Proficient in Excel or Google Sheets

• Excellent communication skills—you can translate complex data into clear, actionable insights

• Business acumen and ability to adapt recommendations to diverse objectives

• Proven ability to work on multiple projects and navigate ambiguous situations with multiple stakeholders

About Kikoff:

Kikoff is a personal finance platform designed to help millions of underserved Americans achieve financial wellness. Our mission is to provide refreshingly fair, effective, and simple pathways for everyday people to meet their financial goals. We design financial products that simplify credit building so our users can reach their financial goals. Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry. Kikoff was founded in 2019 and is headquartered in San Francisco with an office in Reno.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs, including GGV capital, Lightspeed Ventures, Female Founders Fund, and others. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!

📈 Stock Options

🏝 Flexible vacation policy to help you recharge

💰US salary range for this full-time position consists of base + equity + benefits

Our salary ranges are determined by role and experience: $110,000–$160,000 + equity

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following information for more information:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.