Associate Technical Support Engineer
Kong
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Bengaluru, Karnataka, India
Posted on Tuesday, August 13, 2024
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.
This opportunity is hybrid (Bangalore Based) with 3 days in office and 2 days work from home
Please note this role will require you to be flexible to work in various shifts covering APJ, EMEA OR US hours.
#LI-PC1
What you'll be doing:
- Working with top developers from around the world; Helping with billing and technical questions related to our Insomnia product
- Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
- Logging bugs or feature requests as reported by customers
What you bring:
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
- Experience: 1-2 years of experience in a technical support role or a related field. University graduates will also be considered.
- Basic understanding of operating systems (Windows, Linux, macOS).
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Knowledge of common software applications and troubleshooting techniques.
- Experience with ticketing systems and remote support tools is a plus.
- Strong problem-solving abilities and analytical thinking.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation with a patient and empathetic approach.
Technical Skills:
Soft Skills:
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
This job is no longer accepting applications
See open jobs at Kong.See open jobs similar to "Associate Technical Support Engineer" Notable Capital.