Senior Field Operations Manager - APJ
Kong
Operations
Singapore
Posted on Thursday, September 12, 2024
Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
Kong is seeking a seasoned Senior Field Operations Manager - APJ, to join our Revenue Operations team. In this position you'll serve as a trusted business partner; an advocate for and advisor to the APJ GTM Leadership team. You'll define, track, and implement APJ business objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations.
What you’ll be doing:
- Lead annual APJ GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.
- Partner with leadership to design and implement the APJ GTM structure, segmentation and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development and Professional Services.
- Provide visibility and performance tracking on the health of business, lead funnel monitoring, sales efficiency and productivity key performance metrics via business intelligence applications.
- Lead execution of the operating cadence within the theater supporting management inspection throughout the customer lifecycle at each level of the organization.
- Support sales leadership with content preparation for key management reporting needs to include but not limited to Quarterly Business Reviews.
- Drive CRM accuracy, pipeline analytics, forecasting and ad hoc regional reporting requirements.
- Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
- Participate in regular meetings with Marketing, Customer Success, Finance, Legal and various other teams to assist in addressing issues, building plans and driving change management.
- When requested, assess inquiries directed to the APJ VP of Sales, determine the proper course of action and delegate to the appropriate individual to manage.
- Ensure all Sales Leadership team issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved.
- Any additional tasks required by the manager
What you’ll bring:
- Organization and order during busy periods with composure and focus.
- Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo and similar tools.
- Demonstrable competence with Google G-Suite toolsExcellent quantitative and analytical skills, a data-driven mindset.
- Strong customer service attitude, and ability to work independently and in a fast-paced environment.
- Excellent written and communication skills.
- 5-8 years of relevant business experience.
- A team player who works well in a collaborative environment.
- BA/BS in a quantitative field, MBA or related graduate degree a plus.
- If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles in Kong.
About Kong:
Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.
83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.