Technical Program Manager - City Success
Lime
IT, Operations
London, UK
Posted on Wednesday, September 11, 2024
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
Data informs every decision at Lime, and technology enables all operations at Lime. As a Technical Program Manager within the Central Operations organization, you will be at the intersection of data, product, and operations. As part of City Success, you will be focused on solving industry problems that have never been solved before, heavily indexing on data and automation to drive scalable solutions for the business.
What You'll Do
- Build and maintain scalable operational business solutions, focused on complete end-to-end process centralization and automation.
- Partner with Data Science to integrate new datasets from various sources into a unified, coherent data model that supports analytics and reporting.
- Partner with Product to drive innovative and industry-leading operational solutions through standardized process and data.
- Develop and optimize complex SQL queries, reports, and dashboards to provide actionable insights to business stakeholders.
- Meet with key internal operations customers, to gather continuous feedback and better understand unique problem statements and requirements.
- Provide training and support to business users on BI tools and data interpretation, enhancing data-driven decision-making across the organization.
- Be a champion for Lime’s city customers, working cross-functionally with internal stakeholders, to ensure program commitments and requirements are continuously met.
About You
- 5+ years of experience in tech-enabled operations, with experience automating complex business processes at large-scale.
- A master in writing efficient SQL, with expertise in BI tools (e.g., Tableau, Google Scripts Python).
- Ability to use data to frame business questions, translate business needs into strategies, and implement tactics and process improvements
- Excellent written and verbal communication skills, with the proven ability to influence a diverse stakeholder audience (Local Operations, Product, Data Science).
- Analytically minded with the ability to assess project performance and financial viability.
- High tolerance for ambiguity with a natural reflex for reducing a complex business problem into well-structured tangible components
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Why Lime?
When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equity
Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
Flexible vacation policies with ample paid holidays tailored to country of residence
Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
Support for retirement and financial goals with unlimited access to financial advisors
Unlimited, complimentary use of our vehicles in hundreds of cities around the world
Professional growth opportunities through quarterly learning days and top-tier tools
Opportunities to connect across teams and locations to network, socialize and volunteer
Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
Consistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants with disabilities who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.