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Technical Support Engineer - US

Nozomi Networks

Nozomi Networks

IT, Customer Service
United States · Remote
Posted on Wednesday, May 22, 2024

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
  • Develop and maintain core competency on Nozomi Networks entire product line and technologies.
  • Create knowledge base content where none exists while updating existing to correctly position solutions.
  • Understanding of critical account infrastructure and technical environments.
  • Provide white-glove treatment for critical accounts.
  • Replicate and reproduce customer issues in the lab prior to escalating issue internally.

To be successful in this opportunity, you will have:

  • Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
  • Experience in network security in a support, design, consultancy or operations role.
  • Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
  • Knowledge of common networking, security protocols and applications.
  • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
  • Strong knowledge of information security principles.
  • Excellent troubleshooting skills.
  • Strong communication (written/verbal) and presentation skills.
  • Solid working proficiency in both written and spoken English.
  • Ability to operate in settings with strong confidentiality and data privacy protocols.
  • Comfortable using FreeBSD.
  • Knowledge of PostgreSQL.
  • Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
  • Experience in the field of ICS (Industrial Control Systems) security projects.
Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $70,000 to $90,800. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.
Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.
In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

  • Health & Wellness
  • Financial
  • Work-Life Balance
  • Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.

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