About the Team

Opendoor is looking for a Senior to Staff product designer to lead design for a key pillar of our business. This designer owns products on the operations side of our business, though will also have to consider consumer implications of the work and may do some light consumer design. This is an opportunity to be the founding designer on a new team that is driving a critical area of the business.

We are looking for designers who are self-starters, strategic thinkers, strong system thinkers, can handle multiple stakeholders and can mentor more junior designers. The ideal designer for this team has experience working in the digital enterprise space and/or in large scale operations as well as some consumer design experience.

Role Responsibilities:

• Research: Partner with User Experience Research to understand common pain points for customers and operators and find product opportunities and priorities.
• Ideate: Work alongside Product, Engineering and Operations to shape vision and product strategy and iteratively explore solutions.
• Create: Design Journey maps, process maps, info architecture diagrams, wireframes, high-fidelity mock-ups, prototypes and more to envision problems and solutions.
• Communicate: Rally stakeholders and your team around your vision and tactics. Showcase your work and rationale behind design decisions.
• Collaborate: Know when and how to engage with Product, Engineering and Operations from discovery through implementation. Work with teams in the US to align efforts.

Skills Needed:

• Experience: At least 8 years of relevant experience – preferably some of it in the business/enterprise space working on complex projects on a Product Design Team.
• Portfolio: A portfolio with digital projects that highlights your approach to problem solving as well as the solutions themselves. Case studies should demonstrate your skills in research, product strategy, user experience, visual design and interaction design.
• Communication: Excellent communication and storytelling skills, in writing and in speaking. Has a well defined design process.
• Teamwork: Experience partnering with Product, Engineering, Research to craft a broader product strategy. Ability to run workshops/sprints is a must.

Bonus Points If:

• Experience in Real Estate, Fintech, or other operationally complex industries – these are all applicable to our business
• Experience with large scale operations: Opendoor relies on the strategic deployment of people, processes, and technology to manage real estate operations at scale.
• Service Design: Experience and familiarity with Service Design
• Systems Thinking: Experience and familiarity with Systems Thinking approaches
• Analytical: Ability to understand business metrics, and how those metrics influence design decisions
• Technical background: Technical grounding will allow designers to collaborate more closely with our engineers
• Management experience: This is a role that that could benefit from an ability to consider how to make the larger organization better

Remote - Chennai, Bangalore, Hyderabad

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