About the Team

We’re looking for a Home Ops Coordinator to join the team! As a Home Ops Coordinator, you'll be part of the Trade Partnerships team, supporting a field-based team of Home Project Managers by scheduling and coordinating different field-based tasks. You’ll work with our customers, vendors, and various other Opendoor teams, across the nation. The team will leverage your organizational skills, attention to detail, and decision-making strengths to enhance Opendoor’s already exceptional product, taking it to the next level.

Role Responsibilities:

• Monitor our Listed Inventory ensuring that all maintenance is completed on time and to quality standards. Oversee trade partner performance to build and maintain a high performing network of vendors. Drive trade partner accountability for maintenance performance
• Create work orders for new acquisitions and dispatch to the appropriate trade partner
• Build partnerships with HomeOwners Associations (HOAs) and manage HOA violations during pre-acquisition, list, and resale
• Manage listed home quality; Triage listed home feedback, dispatch vendors, and manage repairs to resolution throughout all of the homes’ OD lifecycle.
• Research and resolve home issues leveraging internal tools, customer inputs, governmental & real estate records and your own data analysis. Apply Opendoor policies and personal judgment to arrive at repair decisions.
• Partner and collaborate with internal teams and local management to resolve escalations and improve overall processes.
• Facilitate communications between municipalities, homes project managers and trade partners to prepare homes for sale.
• Engage in special projects as required to help improve central home operations processes, tools, and policies.
• Communicate process, policy and other expectations to trade partners. Drive day to day process compliance through relationship management.

Skills Needed:

• 2+ years of experience in residential construction/real estate
• 2+ years of experience in logistics, operations, or general project management
• Problem solving; a creative thinker who can act as the intermediary between trade partners, market teams and customer needs.
• Works independently and applies good judgment to unique situations
• The ability to work unconventional hours (as early as 5am/as late as 8pm) with an occasional weekend day.
• Occasional travel required <10%
• Bachelor’s degree preferred

Location:

Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. Candidates must be based within a 50-mile commuting distance of the specified Phoenix office location

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $19.23 - $31.73 hourly. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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