Director - Quality Control



Quality Assurance
Posted on Tuesday, July 2, 2024
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB,, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

Roles & Responsibilities:

  • Champion continuous improvement efforts and defect reduction initiatives.
  • Drive continuous improvement strategies across manufacturing partners and logistic operations.
  • Establish, measure and validate quality metrics then consolidate data sources to streamline critical quality improvement initiatives.
  • Prepare and manage factory assessment/audit, qualification and Work closely with Sourcing and Merchandising teams on product launches, continuous improvement and support ongoing production.
  • Ensure unwavering compliance with all regulations and company requirements.
  • Leveraging experience and knowledge of the sourcing base, ensure that they are socially complied
  • Always keep abreast on latest regulations and implement necessary adjustments for compliance
  • Lead root-cause analysis; identify effective corrective actions / preventive actions and process improvements.
  • Lead and collaborate with internal and external stakeholders on product quality improvement.
  • Develop, implement and manage CA/PA program, and share the learning for process improvement.
  • Establish solid working connections with key internal and external partners to guarantee all quality systems, best practices and tools are properly rolled out and utilized

Culture & Characteristics:

  • Data driven, analytical
  • Entrepreneurial and intellectually agile
  • High performing, efficient
  • Low ego, fair
  • Test, learn, and adjust quickly
  • Heads down, fast moving
  • Relentless, rigorous and scrappy
  • Operationally focused - knows how to operate, understands the potential “land mines” to plan for
  • Firm first
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.