Senior Product Manager, Cart & Checkout
Quince
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Senior Product Manager, Cart & Checkout
Quince is seeking a highly skilled Senior Product Manager for Cart & Checkout to drive the next generation of our core shopping and transaction experiences. As part of the Conversion & Checkout product group, this role owns the UX, performance, and integrity of the Cart and Checkout flows across platforms (web and app), ensuring every customer’s path to purchase is seamless, secure, and rewarding.
You’ll lead the roadmap that optimizes how customers complete their purchase — improving checkout conversion, average order value (AOV), and trust. This includes managing payment experiences, fraud prevention, fulfillment clarity, and the seamless integration of promotions, discounts, and cross-sell opportunities.
This is a hands-on role with high impact: you’ll collaborate closely with teams across Engineering, Design, Merchandising, Marketing, International, Platform, and Logistics to deliver experiences that delight customers and drive measurable business growth.
Responsibilities
- Own the Cart and Checkout experience across all platforms, ensuring fast, intuitive, and reliable transactions.
- Optimize UX and performance to improve conversion rates and grow AOV, balancing simplicity and flexibility for customers globally.
- Partner with Merchandising to enable new product types, pre-orders, and subscription or discount-based purchase models.
- Collaborate with the International team to support new payment methods, currencies, and compliance needs across markets.
- Work with Platform Engineering to ensure all payment and customer data flows meet PCI and global privacy standards (PII, GDPR).
- Partner with Logistics and Platform to integrate real-time estimated delivery dates (EDD) and order transparency into the customer journey.
- Collaborate with Discovery teams to build and optimize cross-sell and upsell recommendations within the cart and checkout flows.
- Reduce fraud and chargeback risk by improving risk modeling, checkout validation, and payment handling systems.
- Lead continuous experimentation and A/B testing to measure and improve funnel performance.
Qualifications
Required:
- 6+ years of experience in product management, with at least 2–3 years focused on checkout, payments, or transaction flows in ecommerce or marketplace settings.
- Proven track record improving conversion rate and AOV through UX optimization and experimentation.
- Deep understanding of payment systems, fraud prevention, and PCI/PII compliance.
- Experience integrating discounts, subscriptions, and promotional systems into transactional flows.
- Strong analytical and problem-solving skills; comfortable working with funnel analytics and data visualization tools.
- Excellent communicator who can partner effectively with engineering, design, and business stakeholders.
- Familiarity with international payments, fraud platforms, and order fulfillment systems preferred.
- Hybrid Schedule: 3 days in our Palo Alto office (Mon, Thurs, Fri)
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.