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Head of Documentation (India)

StarTree

StarTree

India
Posted on Wednesday, July 10, 2024

At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

About the Role:

The Documentation Team is responsible for writing, publishing, and optimizing the documentation that makes Apache Pinot™ and related technologies easy to understand, adopt, and use by developers worldwide. We do that by showing developers how to get started with Pinot and StarTree technologies and building an exhaustive library of recipes and easily consumable reference material explaining them in detail. Since Documentation is a part of the Developer Relations team at StarTree, your mission will be tightly aligned with the broader DevRel goal of making it easy and fun to adopt Pinot, and earning the love of the developers who make the choice to try it out.

As a Lead, you will provide vision for StarTree's documentation effort (including Pinot and StarTree-specific things), translate team goals into specific projects for your team, help your team clear obstacles, and help them tend actively to their own professional growth. The role requires that you have extensive experience as a technical writer, experience as a manager, and the willingness to work as a player/coach over the medium term.

Job Responsibilities

  • Own the vision for documentation as an integrated part of the StarTree Developer Relations team

  • Recruit, train, and retain an excellent team of world-class writers

  • Support all StarTree product docs and contribute actively to Apache Pinot docs

  • Turn coarse-grained team goals into specific projects and plans for your team

  • Track performance of online docs and docs backlog against individual and team goals

  • Represent documentation as a function cross-functionally with:

    • The rest of the DevRel team

    • Product Management, ensuring documentation updates are aligned with product releases

    • Engineering, developing healthy cross-functional collaborations with subject matter experts

  • Meet weekly with each team member for mentoring, coaching, and continuous performance communication

  • Provide a professional environment characterized by growth and safety

Qualifications

  • Experience as a technical writer

  • Experience as a manager or team lead

  • Deep empathy for developers learning a new and potentially difficult technology

  • A compelling vision for what will make the best software documentation we have ever seen

Job Responsibilities

- Own the vision for documentation as an integrated part of the StarTree Developer Relations team.

- Support all StarTree product docs and contribute actively to Apache Pinot docs.

- Translate coarse-grained team goals into specific documentation projects and plans.

- Track the performance of online docs and manage the docs backlog to meet individual goals.

- Represent the documentation function cross-functionally with:

- The rest of the DevRel team.

- Product Management, ensuring documentation updates are aligned with product releases.

- Engineering, developing healthy cross-functional collaborations with subject matter experts.

About StarTree:

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.


StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!