Store Market Associate (Retail)



Hong Kong
Posted on Wednesday, June 26, 2024

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

The Store Market Associate is a customer facing role that creates the brand experience for the customer and facilitates accurate transactions. These transactions include customer service, account management, and general FAQs. In this role you will educate customers on services offered on site, current company promotions and initiatives, and be able to guide customers through the buying / selling experience. You will also be responsible for all product intake while adhering to handling / transporting guidelines.

What you'll do

  • Maintain cleanliness and presentation standards of the store
  • Support other areas of the site including but not limited to operations and visuals
  • Do manual work including loading or loading goods into the trucks if needed
  • Support the quality assurance process and procedures and other cross-functional roles as required
  • Support inbound receiving, quality checks and BOM Visuals with Inventory Specialists
  • Make sure products are in good condition from receipt till loading onto the truck
  • Inventory management
  • Assist customers with enquiries, complaints, feedback & follow up with CS team, Authentication Center and other cross functional teams
  • Perform transactions, functions and adjustments in company’s system including but not limited to; starting approved returns/claims for our customers, processing pending claims, updating existing claims, processing refunds to buyers under guidelines, waiving fees, updating account information per customer’s & CS team’s requests
  • Deliver a high level of customer service and engagement with customers
  • Ability to explain the StockX buying / selling process and features
  • Proficient knowledge of internal systems for account / order management
  • Facilitate accurate retail transactions using POS systems
  • Provide project assistance for additional tasks as needed
  • Support retail events as required
  • Other duties as required

About you

  • Experience in quality control, quality assurance and / or a related field with previous customer-facing/retail experience
  • High School Diploma or GED required
  • High degree of patience and comfort performing repetitive tasks requiring a high degree of focus
  • Flexibility and willingness to learn
  • Strong work ethic and positive attitude are a must
  • Sense of urgency to perform tasks to timelines
  • Comfortable in a fast-paced work environment
  • Strong written and verbal communication skills and ability to communicate effectively at all levels of the Operations/Retail team
  • Ability to lift / carry 20 lbs

Location - Our store is located in Mong Kok

About Us

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.