Sr IT Support - CDMX

Stori Card

Stori Card

IT, Customer Service
Mexico City, Mexico
Posted on Monday, May 6, 2024

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

About the role:

We are looking for a Sr IT Support, that can help all your Stories on CDMX, we currently have 2 offices and a large Operational team, the candidate must have experience working in big companies local and remotely, and bilingual.


4+ years of experience as tech support preferred in big companies, and good writing/speaking English.
1. Tech support, Linux, Mac and Windows.
2. Linux server management.
3. VPN knowledge.
4. OS knowledge
5. TIcketing tools knowledge.
6. Able to establish conversation in English at a technical level.
7. Very good service attitude.
8. Problem solving.
9. Good communication with the rest of the team.
10. Networking knowledge, switch, routers, firewalls, access points, structured wiring.

Nice to have:
1. Cloud
2. Experience in IT area in call centers
3. Scripting
4. Experience with cloud VOIP solutions

If you are looking for a bilingual opportunity, growth, learning and professional development, we can help you reach your goal while you help us to have an efficient IT Support Team. Apply now.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • Professional development opportunities
  • International exposure & work experience
  • Company swag
  • Legally required benefits