Stori is the Mexican unicorn dedicated to building a digital platform of financial services for millions of underbanked people in Latin America. It currently serves more than 2 million customers. Stori currently operates in Mexico and has a global team with offices in Mexico City, Arlington (Virginia), Buenos Aires and Bogota.

Stori is one of the top-funded startups in the region with $400 million raised to date. We are backed by top venture capital funds globally and locally, such as Lightspeed Venture Partners, GGV Capital, GIC, General Catalyst, Goodwater Capital and Mexico’s leading family office Tresalia Capital. These funds have deep experience and whose success stories include Stripe, Airbnb, Snapchat, Affirm, and Alibaba’s Ant Financial.

Stori is powered by the collective experience and expertise of our team. Together, the leadership team brings numerous years of experience in consumer finance, banking and technology across Mastercard, Stripe, Intel, Capital One, Block (Square), Morgan Stanley, GE Money, HSBC, and Rappi in the U.S. and Mexico.

At Stori, we are an inclusive and meritocracy-driven team that welcomes diversity of background, experience and thinking. We are passionate about our mission and take pride in the products we build. We seek team and individual excellence to deliver the best product and experience to our customers who are often said No to by traditional banking players.

• Bachelor’s or advanced degree in a relevant field (e.g., statistics, psychology, sociology, economics, others).
• Minimum of 3 years of experience in research, particularly within large market research agencies and on client´s side.
• Strong expertise in pre-testing methodologies and quantitative survey design.
• Working knowledge of qualitative research methods.
• Basic knowledge of analytical and statistical skills (eg. SPSS, Stata).
• Effective communication skills to convey research findings to diverse stakeholders.
  
  

Preferred Qualifications

• Experience working within the financial industry.
• Familiarity with customer experience metrics and strategies specific to the financial sector.
  
  

The Role

Expert in customer research, this role will give direction and support to different product, design, ops and marketing teams within the company, ensuring validity and reliability in all research efforts. He/she will act as as the customer voice, understanding our customers needs, behaviors, goals and motivations of our users through quantitative research. He/she will be an expert in questionnaire and sample design, have experience leveraging surveys and advising on quant research methodologies.

You will

• Collaborate with cross-functional teams to identify research objectives and design appropriate studies.
• Lead quantitative research studies (eg. Promoter Score (NPS)) and segmentation improvement initiatives for financial products.
• Use quantitative surveys to gather insights and feedback from target audiences.
• Apply weighting principles to ensure accurate representation of data.
• Expert in questionnaire design, processing and presenting results with storytelling principles
• Stay updated on industry trends, best practices, and emerging methodologies in quantitative research.