The Fraud Operations Manager is responsible for overseeing day-to-day fraud prevention and mitigation efforts across all customer touchpoints. This includes leading operational teams that monitor, investigate, and act on suspicious activity, while ensuring alignment with internal policies, regulatory requirements, and business goals. The manager will drive the execution of fraud strategies, develop operational controls, and work cross-functionally with Product, Tech, and Customer Support to continuously improve fraud defense and operational efficiency.

• Strong understanding of fraud risk management across digital banking products (cards, accounts, transfers, lending).
  Deep knowledge of fraud typologies: identity theft, account takeover, transaction fraud, internal fraud.

• Familiarity with fraud tools and platforms (e.g., rules engines, 3DS, biometrics, velocity checks, case management systems)

• Regulatory knowledge (e.g., KYC, AML and Fraud Prevention)

• Data-driven mindset and comfort using dashboards and querying data

• 5+ years in fraud prevention or risk operations, with at least 2 years in a leadership role

• Proven experience leading teams in high-volume, tech-enabled environments

• Experience working with cross-functional stakeholders (Product, Engineering, Compliance, Customer Service)

• Strong analytical and decision-making skills

• Fluency in English

• Manage fraud monitoring and investigation teams, ensuring timely and accurate case handling.

• Coordinate incident response for fraud spikes or new attack vectors.

• Optimize operational processes and workflows for fraud handling.

• Support the implementation and evaluation of fraud rules and scoring models.

• Train and mentor team leads and analysts to build a high-performance culture.

• Collaborate with Product, Tech, and Data teams to improve tools and coverage.

• Ensure compliance with regulatory requirements and internal risk policies.

• Report on fraud trends and propose strategic actions to reduce exposure.

• The fraud prevention manager is in charge of watching transfers in real time to spot anything suspicious. They lead the investigation when something looks like fraud and help set up the right controls with the risk and tech teams. They also handle the return of money when there’s a possible fraud case, help build alerts and rules in the system, and look at fraud patterns to suggest better ways to prevent it. The manager trains the team on how to block, hold, or release SPEI transfers and makes sure everything follows the rules set by Banxico and other regulators.