IT Support Analyst

Stori Card

Stori Card

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IT, Customer Service

Mexico City, Mexico

Posted on Mar 25, 2026
As an IT Support Analyst, you will be the primary point of contact for delivering exceptional end-user support. This role is not just about technical troubleshooting; it requires a strong service-oriented mindset to ensure our users remain productive and supported. You will be critical in maintaining our infrastructure, managing internal tools, and providing empathetic, high-quality assistance to both on-site and remote employees.

  • Professional Experience: Minimum of 2 years of proven experience in Technical Support (Help Desk / Service Desk), preferably in high-density environments with 200+ users and devices.

  • Industry Background: Previous experience within the Call Center or BPO sector is desirable, given the fast-paced nature of the operation.

  • Remote Assistance: Hands-on experience using remote desktop tools to support users across different geographical locations (Mexico and abroad).

  • Incident Management: Proficiency in using ticketing systems and a solid understanding of meeting Service Level Agreements (SLAs) in high-pressure scenarios.

  • Multi-Platform Support: Technical background supporting hybrid environments (Windows & macOS) and mobile operating systems (iOS & Android)

  • Resolve technical incidents for all company users (on-site & remote).


• Maintain PCs, headsets, printers, and Google Meet hardware.


• Manage user accounts and device enrollment via admin consoles.


• Provide remote support for employees in Mexico and abroad.


• Perform network diagnostics and basic cabling tasks.


• Handle support tickets meeting SLA and quality standards.

This job is no longer accepting applications

See open jobs at Stori Card.See open jobs similar to "IT Support Analyst" Notable Capital.
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