We’re looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.

What you’ll own
✅ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
✅ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
✅ 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
✅ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
✅ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
✅ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
✅ Team leadership: manage and develop two HR analysts

What success looks like
✅ Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
✅ Month 6: top automation/AI opportunities live and core processes documented
✅ Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations

What we’re looking for
✅ Bachelor’s degree in HR, Business Administration or a related field
✅ 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment
✅ Strong knowledge of Mexican labor law and grievance procedures
✅ Experience leading people and supporting operations teams of 200+
✅ Direct communicator who challenges the status quo with data
✅ Spanish and intermediate English

*Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer
✅ High-profile work and opportunities to expand your leadership influence
✅ Constant learning from industry experts and super-smart colleagues
✅ Competitive compensation and attractive benefits
✅ International exposure, with offices in multiple countries