Operations Manager, Ground Operations, Northeast



Hartford, CT, USA
Posted on Friday, June 7, 2024

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About the Role:

As the site leader, the Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.

Responsibilities Include:

  • Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities

  • Coach, train, and guide supervisors and associates for forwarding career progression

  • Use data and collaborate with the Regional General Manager to identify and execute process improvements for the operation

  • Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety

  • Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams

  • Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier

  • Champion OSHA compliance and track incidents within markets

  • Lead through the values of candor, teamwork, ownership, and human

  • Work cross-functionally to hire, retain, coach, and develop employees within the operation

What you Bring:

  • Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management

  • Minimum of 2 years leading and managing a team of direct and indirect reports

  • 3+ years of experience in warehousing, inventory, or logistics

  • Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment

  • Ability to effectively respond to and interact with staff at all levels of the organization

  • Excellent written/oral communication skills

  • Intermediate analytical skills--experience with Excel/Google Sheets

  • Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)

  • Willingness to work flexible schedules, including weekends, holidays, and evenings

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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