Director of Professional Services

Location: Miami, FL (On-site, Hybrid)

Who we are:

Vic.ai was founded in 2017, with a bold vision of revolutionizing the way companies execute accounting and finance. With our recently closed Series C funding round (backed by our partners; Costanoa Ventures, Cowboy Ventures, GGV Capital, and ICONIQ Capital), we are excited for the continued growth of our team and continuing to offer our customers even greater value across their entire business.

With world-class AI technology already generating massive ROI for thousands of Vic.ai customers around the globe, we know this is only the beginning. We envision a near future when AI technology will handle over 90% of cost transaction processing on behalf of finance teams. Vic.ai is an international remote-first company that is dedicated to supporting our employees' journey.

We invite you to check out our blog posts over the past year! Follow this link to our site.

Director of Professional Services

We are looking for an experienced and dynamic Director of Professional Services to lead our implementation team and ensure the successful onboarding and integration of our solutions for clients. As the Director, you will oversee the end-to-end process of deploying our products and services, working closely with clients, cross-functional teams, and senior leadership. Your role will be pivotal in driving customer satisfaction, ensuring efficient project delivery, and scaling the implementation function to meet the growing demands of our business.

This is an in-office role based in our Miami headquarters, offering the opportunity to work with a collaborative team in a fast-paced and innovative environment. At Vic.ai, we pride ourselves on fostering relationships that deliver measurable results, and the Director of Implementations will play a key role in upholding our commitment to customer success.

What you’ll do:

• Lead the implementation team in managing all aspects of the client onboarding process, including project scoping, planning, execution, and handoff to customer support teams.

• Develop and oversee a strategic implementation framework that ensures timely and high-quality delivery of solutions to our clients.

• Serve as the main point of escalation for complex client implementations, troubleshooting issues, and driving solutions that meet both client and internal requirements.

• Collaborate with product, engineering, sales, and support teams to ensure that client feedback and technical needs are addressed throughout the implementation process.

• Manage and optimize resources, workflows, and processes to deliver scalable and repeatable implementation success.

• Build strong relationships with key clients to foster long-term partnerships and act as a trusted advisor during the implementation phase.

• Track and report on key implementation metrics (e.g., time to go-live, project milestones, client satisfaction) to executive leadership, driving continuous improvement based on data.

• Develop and mentor a high-performing implementation team, ensuring professional growth and alignment with company objectives.

• Stay current with industry trends and best practices in implementation and client success, continually refining processes to ensure competitive advantage.

• Oversee budget planning, allocation, and tracking for the implementation department, ensuring efficient use of resources and maximizing ROI.

What you'll need:

• 8+ years of experience in implementations, project management, or client onboarding, with at least 3 years in a leadership role.

• Proven success in managing complex, enterprise-level implementations with a focus on customer satisfaction.

• Strong leadership skills with a track record of building and scaling high-performing teams.

• Excellent project management skills, including the ability to prioritize, manage timelines, and deliver on multiple projects simultaneously.

• Ability to collaborate with cross-functional teams and influence key stakeholders at all levels of the organization.

• Experience integrating with ERP platforms, specifically related to Accounts Payable is highly preferred

• Experience in SaaS, technology, or related industries is highly preferred.

• Strong communication, problem-solving, and relationship-building skills.

• Proficiency in project management software and tools, such as Jira, Asana, or similar platforms.

• Bachelor’s degree in business, technology, or a related field; MBA or PMP certification is a plus.

What you’ll get in return:

Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai, we value humility and authenticity and we encourage our employees to bring their original, best selves to work.

As a team member, you will receive:

• Competitive salary and stock options

• 401K with an employer match

• Health/vision/dental (including 2 health insurance coverage options that are 100% free for the employee AND family)

• Monthly Wellness stipend

• CitiBike membership

• Generous maternity and paternity leave

• The opportunity to work remotely, including a stipend for your home workstation setup

• Monthly allowance for Office Space (We Work or similar)

• Virtual team-building events & awesome swag

• People-focused culture

• Generous vacation time, family and travel-friendly environment

• Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment

• Vic.ai also offers in-person retreats to employees. We love connecting in person as a remote-first company.

Check out all the fun we are having @vicdotai on our Instagram page. Also, don’t forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities.

The base annual salary range for this position is specific to the United States and ranges from $150,000 - $180,000. The actual annual salary paid for this position will be based on several factors, including but not limited to: internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.