Solutions Engineer
Workstream
Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Enjoy company time off during some of the major US Holidays
- Career fast track for performers and internal mobility
- Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us
We are looking for a Solutions Engineer in Professional Services (PS) to join our growing team. You will be responsible for delivering 3rd party customer integrations and custom reports. These integrations and reports are critical to relay sensitive hiring forms/documents found in Workstream into our customers’ HRIS and payroll systems (i.e. ADP, Paychex, etc). You will report to and work directly with the Sr. Project Manager of PS, and also work with customers and our internal teams, from Sales, Product, Engineering, Customer Success, Support, and more. You will also aggregate and prioritize the needs of our customers to the Product and Engineering teams, related to integrations and custom reports. This will help inform the product roadmap to scalably support our largest customers.
Day in the Life
- Aid in the discovery, scoping, fulfillment, and presentation of integrations and custom data projects for mid-market and enterprise clients
- Build consistent and repeatable integrations and bulk file submissions by automating queries, data transformation, and delivery
- Guide customers on using Workstream’s rest-based API and develop content to simplify the API, integration, and custom data processes
- Work cross-functionally to provide valuable customer feedback related to integrations and data needs to Product/Engineering
- Become a resident expert on Workstream data sets, products, and markets
Who You Are
- Minimum of 1 year of solutions engineering, solutions architecture, professional services, or similar experience
- Experience working with platforms & APIs, including automated data transformation and delivery
- Track record of building strong cross-functional partnerships with Customer Success, Sales, Security, Product Management, and Engineering
- Must be proficient in SQL and Python (or Ruby)
- Ability to modify existing integrations, in code if necessary, and deploy customized solutions for clients. Ability to change/modify specific details for existing integrations in code if needed
- Strong communication skills (presentation, written, and verbal) and ability to communicate technical information to non-technical audiences
- Good problem-solving skills to resolve project-related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
- Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
- Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
- Self-starter with the ability to work independently
- Desire to enhance technical knowledge and skills
- Must be willing to work the night shift (following the US Time zone - Mountain or Pacific)
Know More About Workstream
- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.